LIVF Women respects your privacy and is committed to protecting the information you provide when using our website and health screening services.
Information We Collect
Depending on your interaction with LIVF, we may collect:
- Name
- Mobile number
- Email address
- Billing/contact information
- Health screening package selected
- Appointment information
- Information required for sample collection
- Test reports and related healthcare information where applicable
- Payment transaction details required to process your payment
How We Use Your Information
Your information may be used to:
- Process your health screening booking
- Schedule sample collection
- Communicate with you regarding your appointment
- Process and provide your test reports
- Respond to your enquiries
- Provide customer support
- Process payments and maintain transaction records
- Improve our services and customer experience
Payment Information
Payments made through the website are processed through the applicable payment gateway. LIVF does not intentionally store sensitive card information such as complete card numbers or CVV details on its website.
Sharing of Information
Your information may be shared with relevant service providers where necessary to fulfil your health screening service, such as laboratories, sample collection providers, payment service providers and technology/service partners.
Information will be shared only to the extent reasonably required to provide the requested service or meet applicable legal or regulatory requirements.
Health Information
Health and test-related information is treated as confidential and is used for providing the requested healthcare service and related communication.
Data Security
LIVF takes reasonable measures to protect personal information from unauthorised access, misuse, alteration or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Rights
If you have questions regarding your personal information or wish to request clarification regarding the information associated with your booking, you may contact LIVF through the contact details provided on the website.
Policy Updates
LIVF may update this Privacy Policy from time to time. Updated versions will be published on this website.